Stations preparing to move to new frequencies as part of the spectrum repack should expect and prepare for an increase in viewer questions. On the phone and through e-mail and social media, viewers are raising issues ranging from the conceptual to the technical—and training station staff to handle higher inbound question volume is one key way to ensure a smooth transition. Reno’s KTVN did a particularly excellent job handling viewer queries, and their experience may help stations preparing for repack anticipate and respond to over-the-air viewers who run into issues while rescanning their antenna televisions. To learn more about KTVN’s
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